SHIPPING

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

We currently ship to all countries within the European Union, Norway and Switzerland.
Sign in to be notified when more countries are added. We offer the following shipping options:

DESTINATION SERVICE TOTAL TIME COST
EUROPE UPS STANDARD 4-6 BUSINESS DAYS € 15
EUROPE UPS EXPRESS 2-3 BUSINESS DAYS € 25

UPS operates from 9am to 6pm on business days (Monday to Friday, excluding Spanish bank holidays).
If you prefer, you can specify an alternative daytime delivery address when ordering, such as your work address. We highly recommend this option.


TRACKING YOUR ORDER

Once your order has shipped you will receive an email confirmation including your tracking number.
If you have created an account at the JANTAMINIAU online store you will be able to view and track your order. Simply sign in into your account and click on “My Account” and then “Track my Order”. The status of your orders will be displayed.
If you have any questions regarding your order please contact Customer Service directly.


IMPORTANT INFORMATION

All orders are fully traceable through our website by signing in to your account. You will find the “My Account” section at the top right of every page.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability.
We are unable to deliver to PO Boxes.


FREE SHIPPING

Free shipping promotions will be notified by email. Simply Sign in.


TAXES AND DUTIES

All orders from countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes are included in the final price
Deliveries to Norway and Switzerland: the price of each item already includes sales tax (VAT) as well as all customs duties and handling fees.


INSURANCE

The JANTAMINIAU online store insures each purchase from the time it is in transit until it is delivered to you.
All orders require signature upon delivery, at which point you become responsible for your purchased items.
If you have specified a recipient other than yourself for delivery purposes (for example a gift order) then the person who signs for the package will confirm receipt and be responsible for it.

RETURNS

To return or exchange your purchased item(s), please request a Return Number through contacting customerservice@jantaminiau.com within 14 days of receiving your order. Please, take into consideration the following return policies regarding the category of products:

PRE-ORDER PRODUCTS

All Pre-Order pieces are handcrafted and made to order. Due to this process, the regular return policy does not apply unless there is a manufacture fault on it.

WARDROBE PRODUCTS

Wardrobe Limited Edition pieces could be return within the next 14 days. Please, follow the next specifications and details:

Asking for a return
01. Send us an email requesting a return or exchange.
02. You will receive an email containing further instructions, so you can return your item(s) to us in the next 14 days.
03. Notice that you will be refunded in the original payment method. Please note that shipping costs will not be refunded.

Returning your purchase
01. Place the item(s) in the original shipping box.
02. Place the return-shipping label on the box on top of the previous delivery.
03. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.
04. You will be notified via email once your order has been received and processed.


LATE RETURNS

A Return Number must be requested within 14 days of receiving your order. You must return your item(s) within 14 days of receiving this number.
Late returns may be accepted at the discretion of JANTAMINIAU online store and will only be refunded as a store credit.


RECEIVING A REFUND

You will be refunded in the original payment method, including shipping costs for faulty goods or orders cancelled under the DSRs (Distance Selling Regulations) only; otherwise, shipping costs will not be refunded.
Please note that card refunds may take up to 10 business days for your bank to complete, the card issuers and their processing time. Unfortunately, we are unable to control this.


FAULTY GOODS

Goods are classified as faulty if they are received damaged or when a manufacturing defect occurs within 12 months of purchase.
Please note that items damaged as a result of wear and tear are not considered as faulty.
If you have any questions regarding faulty goods, please email us at customerservice@jantaminiau.com.


IMPORTANT INFORMATION

All items are quality checked for any damages or faults before they are shipped.
Should you receive an item that is not in perfect conditions please contact us immediately.
Items must be returned to us in perfect conditions.

The item(s) should be returned unworn and in perfect condition, with all JANTAMINIAU.COM and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Items should be returned through JANTAMINIAU online store return service (UPS account) to ensure they are protected and insured during transit