FAQ

WHEN DO I CONTACT CUSTOMER SERVICE?

If you have any questions or if we can be of any further assistance, please do not hesitate to Contact us.

Please click in SIGN IN header link and then click Reset Password?. We will send you an email to create a new password.

No, we do not require customers to register to place an order.
However, registered customers are entitled to enjoy the following benefits:
— Track your orders.
— Request your return or exchange directly from your account.
— Save your addresses for faster shopping.

Sign up to our email updates to receive all the latest news as well as information about our upcoming sales.

Yes. Simply click “unsubscribe”.

All of our products have measurement details in the product page that will help you in the decision-making process. To convert this to your usual size, simply click on our size guide link on any product page.

For additional questions regarding sizes, please email us at customerservice@jantaminiau.com for advice.

All items are in stock unless “Sold Out” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

We provide complimentary repairs up to one year from the date of purchase. For further information please email us to customerservice@jantaminiau.com

Visa, MasterCard and Paypal are all accepted.

To help ensure that your shopping experience is safe, simple and secure the JANTAMINIAU online store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

Additionally, when you look at the location (URL) field at the top of the browser you will notice it begin with ‘https:’ instead of the normal ‘http:‘, the “s” indicates that you are in secure mode.

To ensure your information is kept private, we do not process or store any payment information in our database

All orders from countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes are included in the final price.

Deliveries from Switzerland and Norway.

The price of each item already includes the sales tax (VAT) as well as all customs duties and handling fees.

Your order will be fulfilled within one business day, subject to card clearance and stock availability. We operate Monday to Friday, excluding Spanish bank holidays.

We currently ship to all countries within the European Union, Switzerland & Norway. Sign in to be notified when more countries are added. Please note that we are unable to deliver to post office boxes.

Please click UPS Shipping Options. Please note that delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability.

Once your order has shipped, you will receive an email confirmation including your tracking number. If you have any questions regarding your order, please email us at customerservice@jantaminiau.com

JANTAMINIAU insures each purchase from the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point you become responsible for the shipment. If you specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment.

If you are based in the EU, in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt. To cancel an order, you must:

– Inform us by writing to customerservice@jantaminiau.com to indicate your intention to cancel the order in accordance with the DSRs, and include the order number issued at time of purchase.

– On receipt of your notice of order cancellation, customer service will email you further instructions to make your return. Please include the return form that you received with your order with your return so we can process your refund promptly.

– You must return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. Please note that you must cover the cost of the return shipment, as our free pickup service does not apply to orders cancelled under the Distance Selling Regulations. All items must be returned unused, in their original condition and from the country that the order was delivered to.

– We recommend that you insure the return shipment, as it is your duty to take reasonable care of the goods and you will be liable for any damage to said items until we receive them at our warehouse. We also recommend that you use a secure, trackable means of shipping to return your order to us at ROBOTIC NATURE FASHION, C/ Espalter 13, 1 D, 28014 Madrid, and that you keep proof of shipping documentation, in case of a dispute.

– We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of order cancellation. If we do not receive the items from the cancelled order, we will arrange to have them picked up from you at your cost.

Please note that you may only use your right to cancel the order in accordance with the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

To return or exchange your purchased item(s), please request a Return Number through contacting customerservice@jantaminiau.com within 14 days of receiving your order.

Asking for a return
01. Send us an email requesting a return or exchange.
02. You will receive an email containing further instructions, so you can return your item(s) to us in the next 14 days.
03. Notice that you will be refunded in the original payment method. Please note that shipping costs will not be refunded.

Returning your purchase
01. Place the item(s) in the original shipping box.
02. Sign a copy of the Returns and Exchange Form and place it inside the box. This document was enclosed with your order upon delivery.
03. Place the return-shipping label on the box on top of the previous delivery.
04. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.
05. You will be notified via email once your order has been received and processed.

Important Information
The item(s) should be returned unworn and in perfect condition, with all JANTAMINIAU.COM and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Purchased items are exchangeable for a different size. Please contact customerservice@jantaminiau.com

We will help you arrange the return shipping. Since we need to know the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.

Items are considered faulty if they are received damaged, or when a manufacturing defect occurs within 12 months of purchase. Please note that items damaged as a result of wear and tear are not considered faulty.

If you have any questions regarding faulty items, please email us at customerservice@jantaminiau.com

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order with all the items you would like together.

You will be refunded via the original payment method, including shipping costs for defective items or orders cancelled under the DSRs only; otherwise, shipping costs will not be refunded.

We will make every effort to ensure a prompt refund and will send an email notification when your return is processed. Returns are generally processed within 5-7 business days from the date of receipt to our return location.

Please note that credit/debit card refunds may take up to 10 business days for your bank to complete, depending on the card’s issuers and their processing. Unfortunately, we are unable to control this.