Customer Service

CONTACT

SHIPPING

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

We currently ship to all countries within the European Union, Norway and Switzerland.
Sign in to be notified when more countries are added. We offer the following shipping options:

DestinationServiceTotal TimeCost
EUROPE UPSSTANDARD3-4 BUSINESS DAYS15 €
EUROPE UPSEXPRESS2-3 BUSINESS DAYS25 €

UPS operates from 9am to 6pm on business days (Monday to Friday, excluding Spanish bank holidays).

If you prefer, you can specify an alternative daytime delivery address when ordering, such as your work address. We highly recommend this option.

TRACKING YOUR ORDER

Once your order has shipped you will receive an email confirmation including your tracking number.

If you have created an account at the JANTAMINIAU online store you will be able to view and track your order. Simply sign in into your account and click on “My Account” and then “Track my Order”. The status of your orders will be displayed.

If you have any questions regarding your order please contact Customer Service directly.

IMPORTANT INFORMATION

All orders are fully traceable through our website by signing in to your account. You will find the “My Account” section at the top right of every page.

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability.

We are unable to deliver to PO Boxes.

FREE SHIPPING

Free shipping promotions will be notified by email. Simply Sign in.

TAXES AND DUTIES

All orders from countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes are included in the final price

Deliveries to Norway and Switzerland:

The price of each item already includes sales tax (VAT) as well as all customs duties and handling fees.

INSURANCE

The JANTAMINIAU online store insures each purchase from the time it is in transit until it is delivered to you.

All orders require signature upon delivery, at which point you become responsible for your purchased items.

If you have specified a recipient other than yourself for delivery purposes (for example a gift order) then the person who signs for the package will confirm receipt and be responsible for it.

RETURNS

To return or exchange your purchased item(s), please request a Return Number through contacting customerservice@jantaminiau.com within 14 days of receiving your order.

Asking for a return

01. Send us an email requesting a return or exchange.

02. You will receive an email containing further instructions, so you can return your item(s) to us in the next 14 days.

03. Notice that you will be refunded in the original payment method. Please note that shipping costs will not be refunded.

Returning your purchase

01. Place the item(s) in the original shipping box.

02. Sign a copy of the Returns and Exchange Form and place it inside the box. This document was enclosed with your order upon delivery.

03. Place the return-shipping label on the box on top of the previous delivery.

04. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.

05. You will be notified via email once your order has been received and processed.

LATE RETURNS

A Return Number must be requested within 14 days of receiving your order. You must return your item(s) within 14 days of receiving this number.

Late returns may be accepted at the discretion of JANTAMINIAU online store and will only be refunded as a store credit.

RECEIVING A REFUND

You will be refunded in the original payment method, including shipping costs for faulty goods or orders cancelled under the DSRs (Distance Selling Regulations) only; otherwise, shipping costs will not be refunded.

lease note that card refunds may take up to 10 business days for your bank to complete, the card issuers and their processing time. Unfortunately, we are unable to control this.

FAULTY GOODS

Goods are classified as faulty if they are received damaged or when a manufacturing defect occurs within 12 months of purchase.

Please note that items damaged as a result of wear and tear are not considered as faulty.

If you have any questions regarding faulty goods, please email us at customerservice@jantaminiau.com.

IMPORTANT INFORMATION

All items are quality checked for any damages or faults before they are shipped.

Should you receive an item that is not in perfect conditions please contact us immediately.

Items must be returned to us in perfect conditions accompanied by the Returns and Exchange Form.

The item(s) should be returned unworn and in perfect condition, with all JANTAMINIAU.COM and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Items should be returned through JANTAMINIAU online store return service (UPS account) to ensure they are protected and insured during transit

PAYMENT METHODS

We accept the following payment methods:

CREDIT CARD

Visa and MasterCard and debit cards. The transaction will be charged to your credit card at the time you confirm your purchase. 

 

PAYPAL

You can choose to pay with debit and credit card or an existing PayPal account. The transaction will be charged to your credit card at the time you place your order.

PAYMENT CURRENCIES

Payments and refunds for shipments to all the other countries are invoiced in Euro (EUR).

Prices do not include shipping costs.

PAYMENT SECURITY

When you choose your payment method and click “complete your purchase” you will be redirected to a secure page that uses Secure Socket Layer (SSL) technology, and whose payment gateway is based on a 4B secure website.

This encrypts and protects the data you send to us over the Internet.

Additionally, when you look at the location (URL) field at the top of your browser you will notice it begins with “https:” instead of the standard “http:”; the “s” indicates that you are in secure mode.

We do not collect or store any credit card information from our online customers

FAQs

  1. 01. WHEN DO I CONTACT CUSTOMER SERVICE?

If you have any questions or if we can be of any further assistance, please do not hesitate to Contact us.

  1. 02. I FORGOT MY PASSWORD. WHAT SHOULD I DO?

Please click in Account header link and then click Forgot Your Password?. We will send you an email to create a new password.

  1. 03. DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No, we do not require customers to register to place an order.

However, registered customers are entitled to enjoy the following benefits:

— Track your orders.

— Request your return or exchange directly from your account.

— Save your addresses for faster shopping.

  1. 04. HOW DO I CHANGE MY ACCOUNT INFORMATION?

Simply sign in through the My Account section and edit your information.

  1. 05. HOW CAN I RECEIVE INFORMATION FROM JANTAMINIAU?

Sign up to our email updates to receive all the latest news as well as information about our upcoming sales.

  1. 06. CAN I UNSUBSCRIBE FROM JANTAMINIAU`S EMAIL UPDATES?

Yes. Simply click “unsubscribe”.

  1. 07. WHICH SIZE SHOULD I CHOOSE?

All of our products have measurement details in the product page that will help you in the decision-making process. To convert this to your usual size, simply click on our size guide link on any product page.

For additional questions regarding sizes, please email us at customerservice@jantaminiau.com for advice.

  1. 08. HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless “Sold Out” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

  1. 09. DO YOU OFFER A REPAIRS SERVICE?

We provide complimentary repairs up to one year from the date of purchase. For further information please email us to customerservice@jantaminiau.com.

  1. 10. WHAT PAYMENT METHODS DOES JANTAMINIAU ACCEPT?

Visa, MasterCard and Paypal are all accepted.

  1. 11. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT JANTAMINIAU?

To help ensure that your shopping experience is safe, simple and secure the JANTAMINIAU online store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

Additionally, when you look at the location (URL) field at the top of the browser you will notice it begin with ‘https:’ instead of the normal ‘http:‘, the “s” indicates that you are in secure mode.

To ensure your information is kept private, we do not process or store any payment information in our database

  1. 12. HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

All orders from countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes are included in the final price.

Deliveries from Switzerland and Norway.

The price of each item already includes the sales tax (VAT) as well as all customs duties and handling fees.

  1. 13. WHEN WILL MY ORDER BE SHIPPED?

Your order will be fulfilled within one business day, subject to card clearance and stock availability.  We operate Monday to Friday, excluding Spanish bank holidays.

  1. 14. WHICH COUNTRIES DOES JANTAMINIAU SHIP TO?

We currently ship to all countries within the European Union, Switzerland & Norway. Sign in to be notified when more countries are added.

Please note that we are unable to deliver to post office boxes.

  1. 15. WHEN WILL I RECEIVE MY ORDER?

Please click UPS Shipping Options.

Please note that delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability.

  1. 16. CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email confirmation including your tracking number.

If you have created an account at the JANTAMINIAU online store, you will be able to view and track your order.

Simply sign in to your account and click on “My Account” and then “My Orders”.

The status of your orders will be displayed.

If you have any questions regarding your order, please email us at customerservice@jantaminiau.com

  1. 17. IS MY PACKAGE INSURED?

JANTAMINIAU insures each purchase from the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point you become responsible for the shipment. If you specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment.

  1. 18. CAN I CANCEL AN ORDER?

If you are based in the EU, in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt. To cancel an order, you must:

– Inform us by writing to customerservice@jantaminiau.com to indicate your intention to cancel the order in accordance with the DSRs, and include the order number issued at time of purchase.

– On receipt of your notice of order cancellation, customer service will email you further instructions to make your return. Please include the return form that you received with your order with your return so we can process your refund promptly.

– You must return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. Please note that you must cover the cost of the return shipment, as our free pickup service does not apply to orders cancelled under the Distance Selling Regulations. All items must be returned unused, in their original condition and from the country that the order was delivered to.

– We recommend that you insure the return shipment, as it is your duty to take reasonable care of the goods and you will be liable for any damage to said items until we receive them at our warehouse. We also recommend that you use a secure, trackable means of shipping to return your order to us at ROBOTIC NATURE FASHION, C/ Espalter 13, 1 D, 28014 Madrid, and that you keep proof of shipping documentation, in case of a dispute.

– We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of order cancellation. If we do not receive the items from the cancelled order, we will arrange to have them picked up from you at your cost.

Please note that you may only use your right to cancel the order in accordance with the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

  1. 19. HOW DO I RETURN AN ITEM?

To return or exchange your purchased item(s), please request a Return Number through contacting customerservice@jantaminiau.com within 14 days of receiving your order.

Asking for a return

  • 01. Send us an email requesting a return or exchange.
  • 02. You will receive an email containing further instructions, so you can return your item(s) to us in the next 14 days.
  • 03. Notice that you will be refunded in the original payment method. Please note that shipping costs will not be refunded.

Returning your purchase

  • 01. Place the item(s) in the original shipping box.
  • 02. Sign a copy of the Returns and Exchange Form and place it inside the box. This document was enclosed with your order upon delivery.
  • 03. Place the return-shipping label on the box on top of the previous delivery.
  • 04. Arrange your free collection with UPS before your return number expires. To do this, visit www.ups.com, select your country and schedule a pickup. Make sure to quote our account number provided with your return number.
  • 05. You will be notified via email once your order has been received and processed.

Important Information

The item(s) should be returned unworn and in perfect condition, with all JANTAMINIAU.COM and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

  1. 20. HOW DO I EXCHANGE AN ITEM?

Purchased items are exchangeable for a different size. Please contact customerservice@jantaminiau.com

  1. 21. I RECEIVED A FAULTY GOOD. WHAT SHOULD I DO?

We will help you arrange the return shipping. Since we need to know the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.

Items are considered faulty if they are received damaged, or when a manufacturing defect occurs within 12 months of purchase. Please note that items damaged as a result of wear and tear are not considered faulty.

If you have any questions regarding faulty items, please email us at customerservice@jantaminiau.com

  1. 22. CAN I ADD ITEMS TO MY EXISTING ORDER?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order with all the items you would like together.

  1. 23. WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

You will be refunded via the original payment method, including shipping costs for defective items or orders cancelled under the DSRs only; otherwise, shipping costs will not be refunded.

  1. 24. ONCE MY ORDER HAS BEEN RETURNED, HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

We will make every effort to ensure a prompt refund and will send an email notification when your return is processed. Returns are generally processed within 5-7 business days from the date of receipt to our return location.

Please note that credit/debit card refunds may take up to 10 business days for your bank to complete, depending on the card’s issuers and their processing. Unfortunately, we are unable to control this.